New, Purpose-Built Solution Empowers Agencies to Quickly Kickstart a GX Program and Transform Insights into Action
SAN FRANCISCO–(BUSINESS WIRE)–Medallia (NYSE: MDLA), the global leader in experience management, today announced Voice of the Public Package, a new configured solution designed to support government agencies in meeting the requirements outlined by A-11 and kickstart new Government Experience (GX) Programs. The pre-configured solution includes A-11 compatible insights and reporting as well as real-time access to the Medallia Experience Cloud to drive in-the-moment actions and innovations.
“No industry is immune to the need for delivering exceptional experience, including the government. This new offering enables agencies, especially High-Impact Service Providers (HISPs), to get a jump on meeting changing Government Experience (GX) compliance regulations and in hearing the voice of the public so they can meet their missions with greater effectiveness,” said Brian Michael, vice president and general manager, public sector for Medallia.
As governments around the globe recognize the importance of understanding and improving their customers’ experience, they are dedicating resources to these initiatives. Medallia’s proven solutions in the commercial space for driving high impact action are now available with pre-built “voice of the public” feedback templates to capture insights, transform those insights into action and help meet OMB standards.
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using the suite of experience management and innovation solutions offered by Medallia, customers can engage employees, reduce churn, turn detractors into promoters and buyers and create in-the-moment cross-sell and up-sell opportunities providing clear and potent returns on investment.
For more information, please visit www.medallia.com.
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